Frequently Asked Questions

We currently ship parcels to: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Moldova, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden & Ukraine
We do not have traditional “per pound” rates for shipping. Our rates are dynamic; the heavier your package, the less it will cost per pound. Please give us a call with the weight and size information of your package and we will be happy to give you a quote!
The weight limit to all EU countries for packages is 30kg/67lbs and 6ft/200cm in length.
The delivery time for air freight is 10 business days. The time is calculated from the date of pickup. Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of cargo planes at that time. Also, the delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
The delivery time for sea freight is 4-6 weeks. The time is calculated from the date of pickup. Please note that Christmas and Easter seasons are the busiest time and the delivery times may be greater than predicted due to the higher volume of cargo ships at that time. Also, the delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.
We have pickups scheduled three times a week: Monday, Wednesday, and Thursday.
All fees such as insurance, delivery fees, and taxes will be included in the final price of shipment, however you may be required by Border Customs to pay additional fees for the package depending on the value of its contents. For more information, visit our Taxes & Customs page.
Gift parcels are custom duty exempt with the value up to €45 for most countries.
As of today, unfortunately, we do not send parcels from Europe to the USA. We are currently working on improving our services so in the nearest future we will be able to add it to our service list.
Yes, although there will be a $5.00 surcharge per parcel.
We accept cash, credit, debit, Google Pay, and Apple Pay.
We cannot provide any financial details about border customs as it falls outside of our realm of operations.
All shipped parcels are subject to custom duty control. If your parcel was withheld, this means customs officers may need clarification on the value of the items shipped, thus imposing a custom duty if the item is dutiable. Please be advised to keep all the receipts, invoices or other documents that may be used as proof for customs showing the value of shipped items. Fabko Shipping neither represents customs, nor influences customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.
If your parcel was withheld by customs in Poland, please follow the instructions received from the customs office.
Please visit our >>Tracking<< page for details on how to check the status of your package.
Yes, please contact us about your overweight packages by clicking here: >>Contact Us<< Unusual shape or size packages, like suitcases or plastic containers can be sent, but they must be wrapped in foil.
Yes, you can. Insurance rates very per country. For Poland there is a charge of $3.00 for every $100.00 or fraction thereof. For other countries, give us a call at (718) 851-9171.
Yes, we have delivery drivers who can pick up your packages for a fee. Please call us at (718) 851-9171 for more information. You can also use our >>HOME PICKUP<< program and have a UPS home pick-up arranged, anywhere in the U.S.!
Properly preparing your parcel for shipment is crucial because it assures a prompt delivery. Please refer to our How to Pack section.